Online reputation management (ORM) is a topic that matters a lot to businesses. According to a 2018 TripAdvisor study published in Forbes, nearly all (97%) respondents said that digital reputation management is important to their business.
By managing your online reputation, you help maintain your customer base and foster new clients. Customers are also more likely to purchase your product or recommend your brand to their friends if your business has a trustworthy or positive reputation. On the other hand, a negative reputation will doom your business, as poor reviews and bad publicity will cause prospective and loyal customers to flee and look somewhere else.
Don’t worry. Congruent Marketing provides internet reputation management services to help your business establish, maintain, and restore your reputation.